How to keep your eBay account secure?

How to increase sales on eBay?
2019 October 18

How to keep your eBay account secure?

If you’re not careful, your private information can reach places that you’ve never wanted to be. Annually, there are thousands of people that get their identity stolen due to not understanding how protection of information works.

Fortunately, for eBay, your personal information is their top priority. Hence, you can give out information such as your name, mobile phone number, and addresses. The platform uses numerous measures to protect your data at all costs.

Nonetheless, you can take several steps to make your account even more secure. The steps will help eBay to implement the measures correctly.

Step 1 – Change the password regularly.

First of all, you should never use the same password for more than one account. This action will allow hackers to take over all of your accounts once your password is discovered. Hence, to keep your password safe, you should update it regularly.

The password should be a great difficulty, so it’s nearly impossible to be guessed. Therefore, you shouldn’t include the following:

•    Name

•    Age

•    Location

If you believe that your account has been hacked, you should change the password for your email account as well.

It’s important to mention that you should never give your password to anyone. Sometimes, hackers will open a new window and request your details as a pop-up. You should skip it and exist as fast as possible, as eBay will never ask for your password.

To change any personal information, you should take the following actions:

1.    Go to My eBay and hover over the Account tab. A dropdown menu will appear, you should click on Personal Information.

2.    Once you’ve arrived on the Personal Information section, look for the password section and click on Edit.

3.    Follow the instructions.

If your account has been hacked, click on Customer Support, then choose the Contact eBay tab. By doing this action, you will be in contact with a personal assistant that will help you with this problem.

Step 2 –  2-step Verification

There are never too many layers of security when it comes to your personal information. Hence, you should think about enabling the 2-step verification feature. The good news is that it will take a few seconds to set up, but it means that only you will have access to your account even if someone has hacked your password.

Once this feature is set-up, each time you sign into the account, you will have to confirm your identity by using the push notification from eBay. Additionally, you can also confirm by entering the code sent to you through SMS.

Here is how to set up 2-step verification through the eBay app:

1.    Download or update the latest version of the app

2.    Sign in to your account

3.    Go into My eBay and click on the Settings section

4.    Hover over Signing In and then set up the 2 Step Verification

5.    Select Turn On

As you can see, the steps are easy to follow, even if you don’t have any experience with the selling platform.

If you don’t want to download the app, you can also set it up by using SMS verification. You should do the following:

1.    Sign in to your eBay account using your mobile device or desktop

2.    Hover over the Account Settings and look out for the dropdown menu

3.    Select Personal Information

4.    Scroll to the Security Information and then select Edit

5.    Click on the Get a text message and follow the instruction

In case you believe that you no longer need this feature, follow the same steps from above to turn it off. eBay will send you an email to let you know that the feature has turned off.

Step 3 – Update the contact details.

In case, eBay wants to contact you with valuable information; it cannot reach you if you don’t update the contact information. The up-to-date information is essential to keep your account safe.

When adding your credit card to the account, you can look out for Secure Socket Layer (SSL). This encryption program will mix up the data to make it impossible for hackers to put the numbers together. If you wish, you can set up a bank account that is solely for eBay purposes. Use the DBA feature to use an alternate name.

Furthermore, if you believe that your home phone number is too private to be given out, you can give eBay your cell phone number, Skype In, or Google Voice. The calls with be received with an answering machine.

Additionally, you can also use a post office box instead of your home address. Nonetheless, bear in mind that you may not be in contact with eBay at critical times. Hence, hindering the security from being as good as it should be.

 Step 4 – Distinct phishing emails

You may have already received emails that looked from a company, but it was a phishing email. Such emails are with the intent to find out personal information from clueless people.

If you’ve received such an email before, you should first look at the sender’s address. Click on the link, and if the address seems unprofessional, it’s a spoof email. Then, you should forward the message to [email protected] This action will allow the platform to fight against those that are after your sensitive information

You mustn’t click on any links or attachments. Allow the platform to investigate those.


You should report to eBay any suspicious activity. In case eBay has noticed that someone is trying to take over your personal information, your account will be on a temporary hold. Then, the platform will hold on to the mind and return it to you when it’s safe to do so.

Another advice that we can give you is to check your listings on My eBay to make sure that they are yours. Some hackers may not be interested in sensitive information; they will want to sell, using your account. If anything has changed, you shouldn’t remove it by yourself. Instead, you should contact eBay straight away. They will be able to remove the hacker forever.